I help organizations get complex technology programs across the finish line: on time, on budget, and with everyone still talking to each other. For more than 11 years I've led multimillion-dollar, multi-vendor contact center programs for enterprise and healthcare clients, and built the governance, playbooks, and teams that make that kind of delivery repeatable.

Today I'm a Program Manager and Delivery Lead with Verizon Business Professional Services, based in Medford, Oregon.